Orders will ship within 1 business day of when the completed order is received and payment is processed, unless noted at the time order is placed or if you receive an email notice that an item in your order has been delayed. If a part is configurable via our web store, some versions (i.e. connector types, ATC types) may not be available for rapid shipping. In the case that a configurable part is out of stock, the customer will be notified of any additional lead time within 2 business days of placing the order.
Preorders or items that are marked online as “Backorder” will ship at a future date. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or time of order being placed. Orders may be delivered in separate shipments.
Alaska, Hawaii, and Puerto Rico Shipping Addresses: Up to an additional 3 calendar days will apply
APO addresses (such as Armed Forces addresses overseas): Up to an additional 10 calendar days will apply
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Sensorex as undeliverable. When the carrier returns an undeliverable package to Sensorex, please contact Sensorex to make arrangements for reshipment.
Purchases sent to addresses outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process. Read more on International shipments here.
Most sensorex.com orders will be processed by Sensorex, and shipped directly from our distribution center in Garden Grove, California. Some orders may be filled by our local distribution partners.
We offer shipping via a variety of carriers. These may include, dependent on your locale, UPS, FedEx and the United States Postal Service. Please note that orders shipped by our expedited shipping options 2nd Day and Next Day are only delivered Monday through Friday.
If your order is being shipped from Sensorex (not drop-shipped) to a US shipping address, you will get an expected delivery date for each shipping option during checkout. These dates are based on carrier shipping practices, destination, and the items you order. (Expected delivery dates are only estimates. Orders can be delayed due to verification or time of order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.) Orders may be delivered in separate shipments. Orders with expedited shipping options will be shipped as quickly as possible with the shipping method selected at checkout, however normal processing times will still apply.
Products shipped via standard service are normally delivered within 3-5 business days after shipment.
Guaranteed Delivery Dates
Guaranteed delivery dates for items shipped in a timely manner from Sensorex are the responsibilities of the carrier. Please note that these dates do not include dates a package is held requiring a signature for delivery; it is the customer’s responsibility to be there or arrange to have an authorized agent sign.
Estimated Delivery Dates
If a product is labeled as being on “Backorder” or “Pre-order” status, and if an estimated date is available, we will indicate the shipping/back-in-stock date when purchasing your item. We cannot, however, guarantee the date of arrival listed.
Remember that these estimates are for time in transit only, and that they do not apply until the product leaves Sensorex facilities. As the delivery of your order is beyond Sensorex’s control, once your order leaves Sensorex facilities, Sensorex cannot assume liability for late deliveries.
UPS Delivery Attempts
UPS makes three attempts to deliver a package. After three delivery attempts, UPS will return the package to Sensorex.
Canceling an Order
If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. If the order you want to cancel has already entered the fulfillment process, it cannot be canceled by you or by our customer service department. To cancel an order please call 1.714.895.4344 to speak to a customer service advocate. If the order has moved into the fulfillment process and cannot be cancelled, please refer to sensorex.com/returns.