Order Processing & Shipment
Items in stock typically ship within 1 business day of when the completed order is received and payment is processed. Standard order processing time is 1 hour, and orders can be delayed due to verification. Orders must be placed before 12PM USA PST/PDT to ship the same day.
Orders placed on weekends or United States holidays will be processed the following business day. Orders will not be shipped on the first 2 days of each Fiscal Half Year due to Sensorex stock count; these orders will be shipped the following business day.
Preorders or items that are marked online as “backorder” will ship at a future date. Typical lead time is 2-3 weeks for items on backorder. Any expected delivery dates that may be given are only estimates.
Sensorex cannot guarantee that parts will be in stock in quantities greater than 5-10 pcs. Some products show available stock quantities prior to checkout. Lead times may apply to large orders. Orders may be delivered in separate shipments.
We offer shipping via a variety of carriers. These may include, dependent on your locale, UPS, FedEx and the United States Postal Service. Products shipped via standard service are normally delivered within 3-5 business days after shipment.
Alaska, Hawaii, and Puerto Rico Shipping Addresses: Up to an additional 3 calendar days will apply
APO addresses (such as Armed Forces addresses overseas): Up to an additional 10 calendar days will apply
Please note that orders shipped by our expedited shipping options 2nd Day and Next Day are only delivered Monday through Friday. Orders with expedited shipping options will be shipped as quickly as possible with the shipping method selected at checkout, however normal processing times will still apply.
Winter Weather Restrictions
Some items are heat packed during winter to avoid freezing during shipment. Shipments to cold climates during winter must utilize 2-day or overnight shipping options or be held until a good weather window. Customers who wish to opt for ground shipping during winter should contact us for a special waiver.
If your order is being shipped from Sensorex (not drop-shipped) to a US shipping address, delivery dates are based on carrier shipping practices, destination, and the items you order. Expected delivery dates are only estimates. Orders can be delayed due to verification or time of order being placed.
Guaranteed delivery dates for items shipped in a timely manner from Sensorex are the responsibilities of the carrier. Please note that these dates do not include dates a package is held requiring a signature for delivery; it is the customer’s responsibility to be there or arrange to have an authorized agent sign.
Custom products or items on backorder cannot be held to regular expected delivery dates. Orders may be delivered in separate shipments.
Remember that these estimates are for time in transit only, and that they do not apply until the product leaves Sensorex facilities. As the delivery of your order is beyond Sensorex’s control, once your order leaves Sensorex facilities, Sensorex cannot assume liability for late deliveries.
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Sensorex as undeliverable. When the carrier returns an undeliverable package to Sensorex, please contact Sensorex to make arrangements for reshipment.
UPS Delivery Attempts
UPS makes three attempts to deliver a package. After three delivery attempts, UPS will return the package to Sensorex.
Purchases sent to addresses outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process. Read more on International shipments here.
Most sensorex.com orders will be processed by Sensorex, and shipped directly from our distribution center in Garden Grove, California. Some orders may be filled by our local distribution partners.
Canceling an Order
If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. If the order you want to cancel has already entered the fulfillment process, it cannot be canceled by you or by our customer service department. To cancel an order please call 1.714.895.4344 to speak to a customer service advocate. If the order has moved into the fulfillment process and cannot be cancelled, please refer to sensorex.com/returns.