SAM-1 Smart Aqua Meter Troubleshooting Guide

ATTENTION: The SAM-1 product line is discontinued as of April 2018. We will continue to support existing units, but replacement probes are unavailable.

Troubleshooting guide for all compatible SAM-1 Mobile Devices. If you can’t find what you are looking for, please Contact Us.
Please fill out our SAM-1 Troubleshooting Form to help us further assist you.

My device won’t recognize SAM-1 is attached.

If you are using a protective case on your device, ensure that the case is not interfering with the connection of the SAM-1 to the audio jack.

SAM-1 uses the audio jack input of your device to communicate. Ensure that your audio jack volume set to maximum. Also ensure that the internal volume in your phone (Music setting) is not artificially set under 100%.

SAM-1 does have an internal re-chargeable battery. Connect it to your device, open the app, and ensure the device is charging. If the SAM-1 battery needs charging, the SAM-1 will trickle charge from the device and begin reading within a minute or two.**

Your device will normally keep the SAM-1 battery charged.**  An optional USB charging cable is available for keeping your SAM-1 fully charged if using the device extensively.

**Trickle charge functionality may not be compatible with Android devices.  Use of the SAMA-100 charging cable is recommended.


DOES SAM-1 work on every device?

As of March 1, 2014, The SAM-1 will work on any Apple iOS phone or tablet running iOS 5.0 or higher.

Android is now supported as of April 10, 2015. Many Android devices are compatible. Supported Android devices must have:

  • Google Android 4.0 or higher (Modified versions of Android are not supported)
  • A 3.5mm headset jack with microphone (audio jack adaptors are not supported)
  • A screen size specified as Normal or Large (Small screen sizes are not supported)
  • Location services if GPS recording is desired
  • Access to Google Play

Please confirm that your Android device will meet these requirements with your phone carrier or device manufacturer. 

List of Current Supported Devices

Apple Devices.
Most Apple iOS devices are supported. Your Apple devices needs to be running the latest iOS version. We currently support the following Apple iOS devices:

Apple DevicesSupported
iPhone 4Yes
iPhone 4sYes
iPhone 5Yes
iPhone 5sYes
iPhone 5cYes
iPhone 6Yes
iPhone 6 PlusYes
iPhone 6sYes1
iPhone 6s PlusYes1
iPhone 7Yes
iPad (2nd generation)Yes
iPad (3rd generation)Yes
iPad (4th generation)Yes
iPad AirYes
iPad Air 2Yes
iPad miniYes
iPad mini with retina displayYes
iPod touchYes**


Android Devices.

We work hard to support as many Android devices as possible. Below, you’ll find a list of the most popular supported Android devices used by SAM-1 customers.:

Android SmartphonesSupported
HTC Desire 816Yes
HTC OneYes
LG G2Yes
LG G3Yes
LG Nexus 4Yes
LG Nexus 5Yes
LG Optimus F6Yes
LG Optimus G PROYes
LG Optimus L70Yes
LG Optimus L90Yes
Motorola Droid MiniYes
Motorola Droid RazrYes
Motorola Droid Razr HDYes
Motorola Droid Razr MYes
Motorola Droid TurboYes
Motorola Droid UltraYes
Android SmartphoneSupported
Motorola Moto GYes
Motorola Moto XYes
Samsung Galaxy CentraYes
Samsung Galaxy ExhibitYes
Samsung Galaxy LightYes
Samsung Galaxy MegaYes
Samsung Galaxy NoteYes
Samsung Galaxy Note EdgeYes
Samsung Galaxy Note 2Yes
Samsung Galaxy Note 3Yes
Samsung Galaxy Note 4Yes
Samsung Galaxy Note ProYes
Samsung Galaxy S3Yes
Samsung Galaxy S4Yes
Samsung Galaxy S5Yes
Samsung Galaxy S6Yes
Samsung Galaxy S7Yes


Android TabletsSupported
Acer Iconia A1-830Yes
Acer Iconia A200Yes
Acer Iconia A500Yes
Asus Memo Pad HD 7Yes
Asus Memo Pad (ME172V)Yes
LG G Pad 7.0(V410)Yes
LG G Pad 8.3(VK810)Yes
Motorola XoomYes
Samsung Galaxy Note (8.0, 10.1)Yes
Samsung Galaxy Tab (7.0, 10.1)Yes
Samsung Galaxy Tab 3 LiteYes
Samsung Galaxy Tab 4Yes
Samsung Galaxy Tab SYes
Samsung Galaxy Nexus 10Yes
Verizon Ellipsis 7Yes
ZTE OptikYes


Note: 1. Once volume is maximized by SAM-1, reduce volume by 2 steps to recognize the SAM-1 interface.


Known Android Issues

Some SAM-1 users have reported compatibility issues with the following mobile devices. Please let us know if you have any devices with issues. The list below does not include all unsupported devices.


Nook HD and Nook HD+These devices aren’t compatible with the SAM-1

Android TabletsKnown Issues
Google Nexus 7The first generation Google Nexus 7 tablet isn’t compatible with the SAM-1. With updated firmware, the second generation Nexus 7 tablet (released August 2013) has been reported to support SAM-1.


HTC One SVThese devices aren’t currently supported for use with the SAM-1.HTC One VXThese devices aren’t currently supported for use with the SAM-1.

HTC DevicesKnown Issues
HTC EVO 3DIf you encounter any issues, follow these steps: 1) Open SAM-1 App 2) Insert the SAM-1 3) Tap the home button 4) Adjust the phone volume up 5) Reopen the app.
HTC EVO Design 4GTo ensure compatibility, update your device to the newest firmware version.
HTC IncredibleIf you notice that SAM-1 fails after updating, delete and reinstall the app. See Google’s support site for instructions on how.
HTC Droid Incredible 4G LTEThese devices aren’t currently supported for use with the SAM-1.


LG DevicesKnown Issues
LG Optimus EliteThese devices aren’t currently supported for use with the SAM-1.
LG Spectrum 2These devices aren’t currently supported for use with the SAM-1.


Samsung DevicesKnown Issues
Samsung Galaxy Player 5.0These devices aren’t currently supported for use with SAM-1.
Samsung MomentThese devices aren’t currently supported for use with SAM-1.
Samsung Galaxy Tab 3These devices aren’t currently supported for use with SAM-1.
Samsung Galaxy S2These devices aren’t currently supported for use with SAM-1.


Other DevicesKnown Issues
Cricket ZTE ScoreSAM-1 isn’t compatible with this device’s small screen size.
Casio G’zOne CommandoThese devices aren’t supported for use with the SAM-1.
Huawei AscendThese devices aren’t supported for use with the SAM-1.


What sensor does SAM-1 Support?

SAM-1 will support Smart Sensors from Sensorex. Currently you can choose the following sensors:

  • pH
  • pH and Temp
  • pH Spear tip
  • Conductivity and Temp

Additional measurement parameters are planned with future software updates.


Does SAM-1 support my language?

SAM-1 currently supports English, German, French, Japanese, Russian, Spanish, Italian, and simplified Chinese. Other languages will be supported in future software updates. To use the SAM-1 in one of the languages listed above, your phone settings must be set to that language. The SAM-1 app and data files will display accordingly.