SAM-1 Smart Aqua Meter Troubleshooting Guide
ATTENTION: The SAM-1 product line is discontinued as of April 2018. We will continue to support existing units, but replacement probes are unavailable.
Troubleshooting guide for all compatible SAM-1 Mobile Devices. If you can’t find what you are looking for, please Contact Us.
Please fill out our SAM-1 Troubleshooting Form to help us further assist you.
My device won’t recognize SAM-1 is attached.
If you are using a protective case on your device, ensure that the case is not interfering with the connection of the SAM-1 to the audio jack.
SAM-1 uses the audio jack input of your device to communicate. Ensure that your audio jack volume set to maximum. Also ensure that the internal volume in your phone (Music setting) is not artificially set under 100%.
SAM-1 does have an internal re-chargeable battery. Connect it to your device, open the app, and ensure the device is charging. If the SAM-1 battery needs charging, the SAM-1 will trickle charge from the device and begin reading within a minute or two.**
Your device will normally keep the SAM-1 battery charged.** An optional USB charging cable is available for keeping your SAM-1 fully charged if using the device extensively.
**Trickle charge functionality may not be compatible with Android devices. Use of the SAMA-100 charging cable is recommended.
DOES SAM-1 work on every device?
As of March 1, 2014, The SAM-1 will work on any Apple iOS phone or tablet running iOS 5.0 or higher.
Android is now supported as of April 10, 2015. Many Android devices are compatible. Supported Android devices must have:
- Google Android 4.0 or higher (Modified versions of Android are not supported)
- A 3.5mm headset jack with microphone (audio jack adaptors are not supported)
- A screen size specified as Normal or Large (Small screen sizes are not supported)
- Location services if GPS recording is desired
- Access to Google Play
Please confirm that your Android device will meet these requirements with your phone carrier or device manufacturer.
List of Current Supported Devices
Most Apple iOS devices are supported. Your Apple devices needs to be running the latest iOS version. We currently support the following Apple iOS devices:
|iPhone 6 Plus||Yes|
|iPhone 6s Plus||Yes1|
|iPad (2nd generation)||Yes|
|iPad (3rd generation)||Yes|
|iPad (4th generation)||Yes|
|iPad Air 2||Yes|
|iPad mini with retina display||Yes|
We work hard to support as many Android devices as possible. Below, you’ll find a list of the most popular supported Android devices used by SAM-1 customers.:
|HTC Desire 816||Yes|
|LG Nexus 4||Yes|
|LG Nexus 5||Yes|
|LG Optimus F6||Yes|
|LG Optimus G PRO||Yes|
|LG Optimus L70||Yes|
|LG Optimus L90||Yes|
|Motorola Droid Mini||Yes|
|Motorola Droid Razr||Yes|
|Motorola Droid Razr HD||Yes|
|Motorola Droid Razr M||Yes|
|Motorola Droid Turbo||Yes|
|Motorola Droid Ultra||Yes|
|Motorola Moto G||Yes|
|Motorola Moto X||Yes|
|Samsung Galaxy Centra||Yes|
|Samsung Galaxy Exhibit||Yes|
|Samsung Galaxy Light||Yes|
|Samsung Galaxy Mega||Yes|
|Samsung Galaxy Note||Yes|
|Samsung Galaxy Note Edge||Yes|
|Samsung Galaxy Note 2||Yes|
|Samsung Galaxy Note 3||Yes|
|Samsung Galaxy Note 4||Yes|
|Samsung Galaxy Note Pro||Yes|
|Samsung Galaxy S3||Yes|
|Samsung Galaxy S4||Yes|
|Samsung Galaxy S5||Yes|
|Samsung Galaxy S6||Yes|
|Samsung Galaxy S7||Yes|
|Acer Iconia A1-830||Yes|
|Acer Iconia A200||Yes|
|Acer Iconia A500||Yes|
|Asus Memo Pad HD 7||Yes|
|Asus Memo Pad (ME172V)||Yes|
|LG G Pad 7.0(V410)||Yes|
|LG G Pad 8.3(VK810)||Yes|
|Samsung Galaxy Note (8.0, 10.1)||Yes|
|Samsung Galaxy Tab (7.0, 10.1)||Yes|
|Samsung Galaxy Tab 3 Lite||Yes|
|Samsung Galaxy Tab 4||Yes|
|Samsung Galaxy Tab S||Yes|
|Samsung Galaxy Nexus 10||Yes|
|Verizon Ellipsis 7||Yes|
Note: 1. Once volume is maximized by SAM-1, reduce volume by 2 steps to recognize the SAM-1 interface.
Known Android Issues
Some SAM-1 users have reported compatibility issues with the following mobile devices. Please let us know if you have any devices with issues. The list below does not include all unsupported devices.
Nook HD and Nook HD+These devices aren’t compatible with the SAM-1
|Android Tablets||Known Issues|
|Google Nexus 7||The first generation Google Nexus 7 tablet isn’t compatible with the SAM-1. With updated firmware, the second generation Nexus 7 tablet (released August 2013) has been reported to support SAM-1.|
HTC One SVThese devices aren’t currently supported for use with the SAM-1.HTC One VXThese devices aren’t currently supported for use with the SAM-1.
|HTC Devices||Known Issues|
|HTC EVO 3D||If you encounter any issues, follow these steps: 1) Open SAM-1 App 2) Insert the SAM-1 3) Tap the home button 4) Adjust the phone volume up 5) Reopen the app.|
|HTC EVO Design 4G||To ensure compatibility, update your device to the newest firmware version.|
|HTC Incredible||If you notice that SAM-1 fails after updating, delete and reinstall the app. See Google’s support site for instructions on how.|
|HTC Droid Incredible 4G LTE||These devices aren’t currently supported for use with the SAM-1.|
|LG Devices||Known Issues|
|LG Optimus Elite||These devices aren’t currently supported for use with the SAM-1.|
|LG Spectrum 2||These devices aren’t currently supported for use with the SAM-1.|
|Samsung Devices||Known Issues|
|Samsung Galaxy Player 5.0||These devices aren’t currently supported for use with SAM-1.|
|Samsung Moment||These devices aren’t currently supported for use with SAM-1.|
|Samsung Galaxy Tab 3||These devices aren’t currently supported for use with SAM-1.|
|Samsung Galaxy S2||These devices aren’t currently supported for use with SAM-1.|
|Other Devices||Known Issues|
|Cricket ZTE Score||SAM-1 isn’t compatible with this device’s small screen size.|
|Casio G’zOne Commando||These devices aren’t supported for use with the SAM-1.|
|Huawei Ascend||These devices aren’t supported for use with the SAM-1.|
What sensor does SAM-1 Support?
SAM-1 will support Smart Sensors from Sensorex. Currently you can choose the following sensors:
- pH and Temp
- pH Spear tip
- ORP (REDOX)
- Conductivity and Temp
Additional measurement parameters are planned with future software updates.
Does SAM-1 support my language?
SAM-1 currently supports English, German, French, Japanese, Russian, Spanish, Italian, and simplified Chinese. Other languages will be supported in future software updates. To use the SAM-1 in one of the languages listed above, your phone settings must be set to that language. The SAM-1 app and data files will display accordingly.