SAM-1 Smart Aqua Meter Troubleshooting Guide

ATTENTION: The SAM-1 product line is discontinued as of April 2018. We will continue to support existing units, but replacement probes are unavailable.

Troubleshooting guide for all compatible SAM-1 Mobile Devices. If you can’t find what you are looking for, please Contact Us.
Please fill out our SAM-1 Troubleshooting Form to help us further assist you.

My device won’t recognize SAM-1 is attached.

If you are using a protective case on your device, ensure that the case is not interfering with the connection of the SAM-1 to the audio jack.

SAM-1 uses the audio jack input of your device to communicate. Ensure that your audio jack volume set to maximum. Also ensure that the internal volume in your phone (Music setting) is not artificially set under 100%.

SAM-1 does have an internal re-chargeable battery. Connect it to your device, open the app, and ensure the device is charging. If the SAM-1 battery needs charging, the SAM-1 will trickle charge from the device and begin reading within a minute or two.**

Your device will normally keep the SAM-1 battery charged.**  An optional USB charging cable is available for keeping your SAM-1 fully charged if using the device extensively.

**Trickle charge functionality may not be compatible with Android devices.  Use of the SAMA-100 charging cable is recommended.


DOES SAM-1 work on every device?

As of March 1, 2014, The SAM-1 will work on any Apple iOS phone or tablet running iOS 5.0 or higher.

Android is now supported as of April 10, 2015. Many Android devices are compatible. Supported Android devices must have:

  • Google Android 4.0 or higher (Modified versions of Android are not supported)
  • A 3.5mm headset jack with microphone (audio jack adaptors are not supported)
  • A screen size specified as Normal or Large (Small screen sizes are not supported)
  • Location services if GPS recording is desired
  • Access to Google Play

Please confirm that your Android device will meet these requirements with your phone carrier or device manufacturer. 

List of Current Supported Devices

Apple Devices.
Most Apple iOS devices are supported. Your Apple devices needs to be running the latest iOS version. We currently support the following Apple iOS devices:

Apple Devices Supported
iPhone 4 Yes
iPhone 4s Yes
iPhone 5 Yes
iPhone 5s Yes
iPhone 5c Yes
iPhone 6 Yes
iPhone 6 Plus Yes
iPhone 6s Yes1
iPhone 6s Plus Yes1
iPhone 7 Yes
iPad (2nd generation) Yes
iPad (3rd generation) Yes
iPad (4th generation) Yes
iPad Air Yes
iPad Air 2 Yes
iPad mini Yes
iPad mini with retina display Yes
iPod touch Yes**


Android Devices.

We work hard to support as many Android devices as possible. Below, you’ll find a list of the most popular supported Android devices used by SAM-1 customers.:

Android Smartphones Supported
HTC Desire 816 Yes
HTC One Yes
LG G2 Yes
LG G3 Yes
LG Nexus 4 Yes
LG Nexus 5 Yes
LG Optimus F6 Yes
LG Optimus G PRO Yes
LG Optimus L70 Yes
LG Optimus L90 Yes
Motorola Droid Mini Yes
Motorola Droid Razr Yes
Motorola Droid Razr HD Yes
Motorola Droid Razr M Yes
Motorola Droid Turbo Yes
Motorola Droid Ultra Yes
Android Smartphone Supported
Motorola Moto G Yes
Motorola Moto X Yes
Samsung Galaxy Centra Yes
Samsung Galaxy Exhibit Yes
Samsung Galaxy Light Yes
Samsung Galaxy Mega Yes
Samsung Galaxy Note Yes
Samsung Galaxy Note Edge Yes
Samsung Galaxy Note 2 Yes
Samsung Galaxy Note 3 Yes
Samsung Galaxy Note 4 Yes
Samsung Galaxy Note Pro Yes
Samsung Galaxy S3 Yes
Samsung Galaxy S4 Yes
Samsung Galaxy S5 Yes
Samsung Galaxy S6 Yes
Samsung Galaxy S7 Yes


Android Tablets Supported
Acer Iconia A1-830 Yes
Acer Iconia A200 Yes
Acer Iconia A500 Yes
Asus Memo Pad HD 7 Yes
Asus Memo Pad (ME172V) Yes
LG G Pad 7.0(V410) Yes
LG G Pad 8.3(VK810) Yes
Motorola Xoom Yes
Samsung Galaxy Note (8.0, 10.1) Yes
Samsung Galaxy Tab (7.0, 10.1) Yes
Samsung Galaxy Tab 3 Lite Yes
Samsung Galaxy Tab 4 Yes
Samsung Galaxy Tab S Yes
Samsung Galaxy Nexus 10 Yes
Verizon Ellipsis 7 Yes
ZTE Optik Yes


Note: 1. Once volume is maximized by SAM-1, reduce volume by 2 steps to recognize the SAM-1 interface.


Known Android Issues

Some SAM-1 users have reported compatibility issues with the following mobile devices. Please let us know if you have any devices with issues. The list below does not include all unsupported devices.


Nook HD and Nook HD+These devices aren’t compatible with the SAM-1

Android Tablets Known Issues
Google Nexus 7 The first generation Google Nexus 7 tablet isn’t compatible with the SAM-1. With updated firmware, the second generation Nexus 7 tablet (released August 2013) has been reported to support SAM-1.


HTC One SVThese devices aren’t currently supported for use with the SAM-1.HTC One VXThese devices aren’t currently supported for use with the SAM-1.

HTC Devices Known Issues
HTC EVO 3D If you encounter any issues, follow these steps: 1) Open SAM-1 App 2) Insert the SAM-1 3) Tap the home button 4) Adjust the phone volume up 5) Reopen the app.
HTC EVO Design 4G To ensure compatibility, update your device to the newest firmware version.
HTC Incredible If you notice that SAM-1 fails after updating, delete and reinstall the app. See Google’s support site for instructions on how.
HTC Droid Incredible 4G LTE These devices aren’t currently supported for use with the SAM-1.


LG Devices Known Issues
LG Optimus Elite These devices aren’t currently supported for use with the SAM-1.
LG Spectrum 2 These devices aren’t currently supported for use with the SAM-1.


Samsung Devices Known Issues
Samsung Galaxy Player 5.0 These devices aren’t currently supported for use with SAM-1.
Samsung Moment These devices aren’t currently supported for use with SAM-1.
Samsung Galaxy Tab 3 These devices aren’t currently supported for use with SAM-1.
Samsung Galaxy S2 These devices aren’t currently supported for use with SAM-1.


Other Devices Known Issues
Cricket ZTE Score SAM-1 isn’t compatible with this device’s small screen size.
Casio G’zOne Commando These devices aren’t supported for use with the SAM-1.
Huawei Ascend These devices aren’t supported for use with the SAM-1.


What sensor does SAM-1 Support?

SAM-1 will support Smart Sensors from Sensorex. Currently you can choose the following sensors:

  • pH
  • pH and Temp
  • pH Spear tip
  • Conductivity and Temp

Additional measurement parameters are planned with future software updates.


Does SAM-1 support my language?

SAM-1 currently supports English, German, French, Japanese, Russian, Spanish, Italian, and simplified Chinese. Other languages will be supported in future software updates. To use the SAM-1 in one of the languages listed above, your phone settings must be set to that language. The SAM-1 app and data files will display accordingly.